Returns Procedure

If you are looking at this - it might be because you have had a small problem.

We appreciate if this happens it can be stressful - but don't worry, we will get you back and BBQ'ing in no time.

Faulty goods:
Should you consider that the item purchased has a manufacturing fault that can be repaired, we will arrange to have the necessary repairs completed (or replacement parts) at our cost

Should the product be outside its warranty conditions, or the fault is caused through fair wear and tear, we will still be able to help you and get the product repaired at the customer’s expense.

When it is not possible or practical to repair a product, we will replace the product with the same product if available.

Should a replacement not be available (if if the issue is a serious fault) you will be given the opportunity to either exchange it for another product to the same value as your original purchase price OR a full refund depending on your preference.

Returns Procedure: 
Contact us on and we will provide you with all the assistance you need to get everything sorted quickly.

Use a carton or courier bag, pack product in the original packaging and send to us via a parcel carrier of your choice.

Consumer Guarantees Act:
If the products purchased are subject to the Consumer Guarantees Act 1993 you may have rights which are not excluded or limited by these terms.

Fair Trading Act:
The Fair Trading Act 1986 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing, where the product was made, where the product is from, the meeting of New Zealand safety standards, availability of products in store and sales techniques used.